Privacy Policy

1. Information We Collect

dwg99 collects several categories of personal information to provide, maintain, and improve our services, verify your identity, process transactions, and comply with legal and regulatory obligations. The information we collect includes:

1.1 Account Registration Information

When you create an account on dwg99, we collect:

• Personal Identification: Full legal name, date of birth, gender, nationality
• Contact Information: Email address, mobile phone number, residential address (street address, city, province, postal code)
• Account Credentials: Username, password (stored in encrypted hash format), security questions and answers
• Identity Verification Documents: Indonesian National Identity Card (KTP) number, scanned copies of government-issued ID for Know Your Customer (KYC) compliance

1.2 Financial and Transaction Information

To process deposits, withdrawals, and maintain transaction records, we collect:

• Payment Method Details: Bank account numbers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata), bank account holder name, e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja)
• Transaction History: Deposit amounts, withdrawal amounts, transaction dates and times, transaction reference numbers, payment processor confirmation codes
• Betting Activity: Bet amounts, bet types (sports betting, casino games, togel lottery, slots), bet outcomes, winnings, account balance history

1.3 Technical and Usage Data

We automatically collect certain technical information when you use dwg99:

• Device Information: Device type (smartphone, tablet, computer), operating system (Android, iOS, Windows, macOS), browser type and version, screen resolution
• Network Data: IP address, internet service provider, approximate geographic location (city-level, derived from IP address), connection type (WiFi, mobile data)
• Platform Usage: Pages visited, features used, time spent on platform, click patterns, search queries within the platform, game preferences
• Cookies and Tracking: Session cookies, preference cookies, analytics cookies (see Section 6 for detailed cookie policy)

1.4 Communications and Support Interactions

When you contact customer support or communicate with dwg99:

• Live chat transcripts, email correspondence, WhatsApp/Telegram messages, support ticket details, complaint records, feedback submissions

1.5 Information From Third Parties

We may receive limited information from:

• Payment Processors: Transaction verification status, fraud risk assessments, payment method validation
• Identity Verification Services: Age verification confirmation, address verification, identity document authenticity checks
• Fraud Prevention Services: Risk scores, device fingerprinting data, suspicious activity alerts

2. How We Use Your Information

dwg99 uses the personal information we collect for the following legitimate business purposes:

2.1 Service Provision and Account Management

• Create, maintain, and manage your dwg99 account
• Verify your identity and age (21+ requirement enforcement)
• Process deposits, withdrawals, and payment transactions
• Enable you to place bets on sports events, casino games, slots, and togel lottery draws
• Calculate winnings, update account balances, and maintain transaction records
• Provide customer support and respond to your inquiries

2.2 Security and Fraud Prevention

• Detect and prevent fraudulent activity, unauthorized access, and security breaches
• Monitor for suspicious betting patterns, collusion, or bonus abuse
• Verify the authenticity of identity documents submitted for KYC
• Protect against money laundering and comply with anti-money laundering (AML) regulations
• Enforce our Terms & Conditions and prevent prohibited activities

2.3 Legal and Regulatory Compliance

• Comply with applicable gambling regulations and licensing requirements
• Respond to legal requests, court orders, or government inquiries
• Maintain records required by our international gaming license
• Report suspicious transactions to relevant authorities when legally required
• Verify tax residency and reporting obligations where applicable

2.4 Platform Improvement and Personalization

• Analyze usage patterns to improve platform functionality and user experience
• Personalize game recommendations based on your betting preferences
• Test new features, conduct A/B testing, and optimize performance
• Understand Indonesian player preferences to curate relevant content
• Improve mobile responsiveness and platform speed

2.5 Marketing and Communications (With Your Consent)

• Send promotional offers, bonus notifications, and platform updates via email or SMS (you may opt out at any time)
• Notify you of new game releases, sports betting opportunities, and special events
• Provide responsible gaming reminders and deposit limit notifications
• Send transaction confirmations and account security alerts

2.6 Responsible Gaming Support

• Monitor betting behavior for signs of problem gambling
• Enforce deposit limits, session limits, and self-exclusion requests
• Provide access to responsible gaming tools and support resources
• Comply with safer gambling regulations and player protection standards

3. How We Share Your Information

dwg99 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with trusted third-party service providers and under specific circumstances as outlined below:

3.1 Service Providers and Business Partners

We share limited information with vetted third-party service providers who perform services on our behalf:

• Payment Processors: To process deposits, withdrawals, and verify payment method authenticity (e.g., Indonesian bank transfer gateways, e-wallet API providers)
• Identity Verification Services: To verify your age, identity, and address for KYC compliance
• Game Providers: To enable access to third-party casino games, live dealer tables, and slot titles (limited data sharing for session management only)
• Cloud Hosting Services: To store data securely on encrypted servers with strict access controls
• Customer Support Tools: To manage live chat, email support, and ticketing systems
• Analytics Providers: To analyze platform usage and improve user experience (anonymized data where possible)

All third-party service providers are contractually bound to protect your data and use it only for the specific purposes for which it was shared. They are prohibited from using your data for their own marketing or unrelated business purposes.

3.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required by law or in response to valid legal processes:

• To comply with court orders, subpoenas, or government requests
• To respond to regulatory inquiries from gambling licensing authorities
• To report suspicious transactions to financial intelligence units under AML regulations
• To protect the rights, property, or safety of dwg99, our users, or the public
• To enforce our Terms & Conditions or investigate violations

3.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred to the successor entity. You will be notified via email or prominent notice on the platform if such a transfer occurs, and you will have the opportunity to request account closure if you do not wish your data to be transferred.

3.4 With Your Explicit Consent

We may share your information with other third parties if you provide explicit consent for such sharing at the time of collection or subsequently.

4. Data Retention and Storage

dwg99 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory requirements, and resolve disputes.

4.1 Active Account Data

While your account is active, we retain all account information, transaction history, and betting records to provide ongoing services and comply with licensing requirements.

4.2 Closed Account Data

After account closure (voluntary or involuntary), we retain certain information for legal compliance and fraud prevention purposes:

• Transaction Records: Retained for 7 years to comply with financial record-keeping regulations and tax reporting obligations
• Identity Verification Documents: Retained for 5 years as required by KYC and AML regulations
• Betting History: Retained for 3-5 years for audit purposes and dispute resolution
• Fraud Prevention Data: Device fingerprints, IP addresses, and risk scores may be retained indefinitely to prevent repeat abuse

4.3 Anonymization and Deletion

After the required retention period expires, personal identifiers are removed or anonymized so that the data can no longer be linked to you as an individual. Anonymized data may be retained indefinitely for statistical analysis and platform improvement purposes.

4.4 Data Storage Location

Your personal information is stored on secure servers located in jurisdictions with strong data protection laws. Data may be processed in countries where dwg99 or its service providers operate, which may have different data protection standards than Indonesia. By using dwg99, you consent to the international transfer and processing of your data.

5. How We Protect Your Information

dwg99 employs industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

5.1 Encryption and Secure Transmission

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) technology, the same encryption standard used by major Indonesian banks like BCA, BRI, BNI, and Mandiri
• Password Protection: User passwords are hashed using strong cryptographic algorithms and are never stored in plain text
• Secure Payment Gateways: Financial transactions are processed through PCI-DSS compliant payment gateways with end-to-end encryption

5.2 Access Controls and Authentication

• Restricted Access: Access to personal data is limited to authorized employees and contractors who need the information to perform their job functions
• Multi-Factor Authentication: Internal systems require multi-factor authentication for administrative access
• Role-Based Permissions: Employees have access only to the data necessary for their specific roles
• Regular Access Audits: We conduct periodic reviews of who has access to personal data and revoke access when no longer needed

5.3 Infrastructure Security

• Firewalls and Intrusion Detection: Our servers are protected by enterprise-grade firewalls and intrusion detection systems that monitor for suspicious activity
• Regular Security Audits: Third-party security firms conduct penetration testing and vulnerability assessments on a quarterly basis
• Secure Data Centers: Data is stored in certified data centers with physical security measures including biometric access, 24/7 surveillance, and backup power systems
• Regular Backups: Data is backed up daily to secure offsite locations to prevent data loss from hardware failure or disaster

5.4 Employee Training

All dwg99 employees with access to personal data receive regular training on data protection principles, security best practices, and their obligations under this Privacy Policy and applicable data protection laws.

5.5 Limitations of Security

While we implement robust security measures, no system can be 100% secure. Internet transmission and electronic storage methods are not completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately if you suspect unauthorized access to your account.

6. Cookies and Tracking Technologies

dwg99 uses cookies and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content. This section explains what cookies we use and how you can control them.

6.1 What Are Cookies

Cookies are small text files stored on your device (computer, smartphone, tablet) by your web browser when you visit a website. Cookies allow the website to recognize your device on subsequent visits and remember your preferences, login status, and browsing history.

6.2 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for platform functionality, including login authentication, session management, and security features. Without these cookies, core features cannot function.	Session or up to 30 days
Preference Cookies	Remember your settings such as language preference, timezone (WIB), currency display format, and favorite games. These enhance user experience but are not essential.	Up to 12 months
Analytics Cookies	Collect anonymous information about how users interact with the platform, including pages visited, features used, and time spent. This helps us improve platform design and functionality.	Up to 24 months
Marketing Cookies	Track your activity across the platform to deliver personalized promotions and relevant game recommendations. These cookies require your consent.	Up to 12 months

6.3 How to Manage Cookies

Most web browsers automatically accept cookies by default, but you can modify your browser settings to decline cookies or alert you when a cookie is being sent. Please note that disabling essential cookies may impair platform functionality and prevent you from using certain features.

Browser Cookie Controls:

• Google Chrome: Settings > Privacy and Security > Cookies and other site data
• Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari (iOS/macOS): Settings > Safari > Privacy & Security
• Microsoft Edge: Settings > Cookies and site permissions > Manage and delete cookies

7. Your Data Rights and Choices

You have certain rights regarding the personal information dwg99 holds about you. These rights are designed to give you control over your data and ensure transparency in how we use it.

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you. To request access, contact our support team at [email protected] with the subject line "Data Access Request." We will provide the requested information within 30 days in a commonly used electronic format.

7.2 Right to Rectification

If any of your personal information is inaccurate or incomplete, you have the right to request correction. You can update most information directly through your account settings, or contact support for assistance with information that cannot be self-updated (such as KYC documents).

7.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal information under certain circumstances. However, we may be legally required to retain certain data for compliance with financial record-keeping, anti-money laundering, and gambling licensing regulations (typically 5-7 years after account closure). After the required retention period, your data will be permanently deleted or anonymized.

7.4 Right to Restrict Processing

You have the right to request that we limit how we use your personal information in specific situations, such as while we verify the accuracy of disputed information or assess whether we have legitimate grounds to process it.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON) and to transmit that data to another service provider where technically feasible.

7.6 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes. You can opt out of marketing emails by clicking the "unsubscribe" link in any promotional email or by adjusting your notification preferences in your account settings.

7.7 Right to Withdraw Consent

Where we rely on your consent to process personal information (such as for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

7.8 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• Email: [email protected] (include "Privacy Rights Request" in the subject line)
• Live Chat: Available 24/7 through the platform
• Written Request: Contact details available through platform after login

We will respond to all legitimate requests within 30 days. We may need to verify your identity before processing your request to protect your data from unauthorized access.

8. Children's Privacy and Age Verification

dwg99 strictly prohibits anyone under the age of 21 from creating an account, depositing funds, or placing bets on our platform. Gambling is an adult activity, and we are committed to preventing underage gambling.

8.1 Age Verification Process

During registration, you must provide your date of birth and confirm that you are at least 21 years old. We verify age through identity document checks as part of our mandatory KYC (Know Your Customer) process. Accounts found to be held by individuals under 21 will be immediately closed, all funds forfeited, and any winnings voided.

8.2 No Intentional Collection from Minors

We do not knowingly collect personal information from anyone under 21. If we become aware that we have inadvertently collected information from someone under 21, we will delete that information immediately and close the associated account.

8.3 Parental Controls

We encourage parents and guardians to monitor their children's internet usage and use parental control software to prevent access to gambling websites. Tools such as Net Nanny, Qustodio, and built-in parental controls on iOS and Android devices can help block access to age-restricted content.

9. Changes to This Privacy Policy

dwg99 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify registered users via email or through a prominent notice on the platform. The "Last Updated" date at the top of this policy will be revised to reflect the date of the most recent changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of dwg99 after changes are posted constitutes your acceptance of the updated policy.

10. International Data Transfers

As an internationally licensed online betting platform, dwg99 may transfer and process your personal information in countries outside Indonesia, including jurisdictions where our servers, service providers, or business partners are located. These countries may have different data protection laws than Indonesia.

When we transfer your data internationally, we implement appropriate safeguards to ensure your information receives an adequate level of protection, including:

• Standard contractual clauses approved by data protection authorities
• Data processing agreements with all third-party service providers
• Encryption during transmission and at rest
• Compliance with international data protection standards such as GDPR principles

By using dwg99, you acknowledge and consent to the international transfer and processing of your personal data as described in this Privacy Policy.

11. Contact Us About Privacy

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, or if you wish to exercise your data rights, please contact us through the following channels:

• Email: [email protected] (for privacy inquiries, include "Privacy Policy" in the subject line)
• Live Chat: Available 24/7 on the platform (click the chat icon)
• Support Ticket: Submit through your account dashboard after login

Our customer support team operates in English and Bahasa Indonesia and is available to assist you at all times. We aim to respond to all privacy-related inquiries within 48 hours and resolve data rights requests within 30 days.

If you believe we have not adequately addressed your privacy concern, you have the right to lodge a complaint with the data protection authority in the jurisdiction where you reside or where dwg99 operates.